Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and unworn

• With tags attached

• In the original packaging

You will also need the receipt or proof of purchase.

To start a return, please contact us at:

+39 348 9967243

If your return is accepted, we will provide instructions on how and where to send your package.

Return address

Via Don Minzoni 65A
28043 Bellinzago Novarese (Novara)
Italy

Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at +39 348 9967243.

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Return Shipping

Return shipping costs are the responsibility of the customer.

Customers are responsible for arranging and paying for the return shipment.

If the item received is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

This allows us to evaluate the issue and resolve it as quickly as possible.

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Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care goods (such as beauty products)

We also do not accept returns for:

• Hazardous materials

• Flammable liquids

• Gases

Please contact us if you have questions about a specific item.

We also do not accept returns on:

• Sale items

• Gift cards

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Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a new order for the desired item.

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European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without providing a justification.

The item must be returned:

• In the same condition you received it

• Unused

• With tags

• In the original packaging

You must also provide the receipt or proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

+39 348 9967243